work / ai-help

04AI Help and host assistant

AtlasOra

A guest help assistant that answers only from a 497-entry knowledge base, and a host assistant that can change only a fixed set of fields.

1The problem

The guest help assistant was found inventing facts, such as dates.

A guest help assistant grounded in a 497-entry knowledge base. For each question it retrieves the closest entries and answers from them.

A separate host assistant drafts profile and listing text and can change only a fixed set of fields.

Guest question to grounded answer

stepa personfailure pathright-hand tag: model or rule used

It may	Answer guest questions from the closest knowledge base entries. a1 Draft host profile and listing text. a4
It may not	State numbers, policies, dates or features that are not in its sources. a2 Change anything outside a fixed set of fields (host assistant). a4
Who approves	Unresolved issues go to support. a2
When it fails	The safeguards are instructions and grounding. There is no automated checker on its answers. a5

Run log5 rows · source: fact file

Measure	Value	Fact
Knowledge base entries	497	a1
Unsourced numbers, policies, dates, features	barred	a2
Unresolved questions	to support	a2
Host assistant editable fields	fixed set	a4
Automated checker on answers	none	a5

This was built after the assistant was found inventing facts such as dates.

There is no automated checker on its answers. The safeguards are instructions and grounding.